Benefit from a complete Cloud technical support for your business!
Since its arrival, the Cloud has made life easier for many business managers, especially in terms of data and
document sharing. However, the majority of the components remain complex and require the expertise of a specialized
team. If you are a user or if you are thinking of becoming a user of a Cloud platform (Amazon Web Services,
Microsoft Azure, Google Cloud, IBM Cloud, Oracle Cloud, Legacy, etc.), the help of our experts will certainly be
beneficial to you.
In business since 2012, Website Bunker offers a technical support service for the Cloud, which will be tailored to
the needs of your business, and this regardless of your type of Cloud service (IaaS, Paas, Saas).
What is the Cloud?
Cloud is the provision of IT services (including servers, storage, databases, network management, software, analysis
tools, artificial intelligence) via the Internet (the cloud) to deliver faster innovation, flexible resources and
economies of scale.
What are the cloud models?
Infrastructure as a service (IaaS)
This is the most basic category of Cloud services. With IaaS, you lease IT infrastructure (servers,
virtual machines, storage, networks, operating systems) from a cloud service provider on a pay-per-use basis.
Platform as a Service (PaaS)
Platform-as-a-Service (PaaS) qualifies cloud services that provide an on-demand environment for
developing, testing, delivering and managing software applications. PaaS was created to enable developers to
quickly build web or mobile applications without having to worry about configuring or managing the server,
storage, network and database infrastructure required for development.
Software as a Service (SaaS)
SaaS is a method of delivering software applications via the Internet, on demand and generally on a
subscription basis. With SaaS, cloud service providers host and manage software applications and the underlying
infrastructure. In addition, they manage maintenance, such as software upgrades and security patches. Users
connect to the application via the Internet with a web browser on their phone, tablet or PC.
What are the different Cloud solutions available on the market?
Public Cloud
The Public Cloud offers the flexibility and scalability of a Cloud for
developing, testing and activating applications. In addition, this cloud solution offers collaborative and
control possibilities that provide transparency around IT spending.
Managed Cloud
The Managed Cloud offers a sharing solution designed to minimize downtime. It
uses innovative technology to provide you with the highly reliable cloud infrastructure you need for a
production environment.
Hosted Private Cloud
Enjoy the scalability and flexibility of a cloud infrastructure combined
with the security and performance benefits of having a server and storage resources dedicated exclusively to
your organization.
Hybrid Cloud
With this type of solution, the Hybrid Cloud uses both the private and public
cloud to perform certain activities. For example, the public cloud is used by employees for operational tasks,
while the private cloud is used to host your company's website or e-commerce or financial data to reduce the
risk of hacking.
What are our services?
Cloud technical support:
With our specialized team, you will get technical support adapted to your Cloud solution. We can
also recommend the most efficient solutions for your computer system, and take care of building and installing
your systems. This way, you can easily take advantage of all Cloud technologies (SasS, IaaS, PaaS, Amazon Cloud
Services, etc).
Remote IT support
Our technical team intervenes remotely by taking control of your computer systems in order to
resolve the situation quickly. We can also install software such as Office 365 Suite, G Suite, ERP solutions
(NetSuite ERP, Odoo, Scoro, Business Cloud Essentials, Sage Intacct, SYSPRO, Sage Business Cloud Enterprise
Management, Oracle ERP Cloud, Epicor ERP, OnCloudERP, Atlas ERP, MIE Trak Pro, etc) and CRM solutions (Hubspot,
Dynamics 365, NimbleCRM, QuickHelp eLearning, Salesmate CRM, Zoho, Salesforce, Agile CRM, Freshsales, Capsule
CRM, Base CRM, Streak, ConvergeHub, SugarCRM, vTiger CRM, Nimble, SuiteCRM, etc).
Daily technical support
Daily technical support helps prevent loss of time (due to memory problems, computer crashes,
server, hard disk, cyber security, etc.) and ensures that your computer tools are always running at peak
performance.
Network management under Windows Server and Active Directory
Design, implementation, maintenance of the network infrastructure under Windows Server with Active
Directory services. We provide complete management of your network (emergency support, optimization,
cybersecurity, cloud applications, etc.).
Cybersecurity management
If your computer equipment is infected by a virus, spyware, ransomware or malware, you can count on
our team to find the source of the problem, disinfect your computer system and get it back up and running
quickly.
Computer Asset management
Computer Asset management can be a headache for any business owner. We take charge of the remote
management of your computer equipment, such as each user's fixed workstations, laptops and other mobile
equipment.
Network management
Management and maintenance of computer networks, securing your wired and WiFi network, managing and
sharing printers and folders.
Preventive maintenance
We carry out preventive maintenance to minimize technical problems and maximize the operation of
your computer system.
System Active Monitoring
The active monitoring of your system allows us to detect vulnerabilities, strengthen cyber
security, reduce the size of your database and prevent cyber attacks.
We can provide complete remote IT support for your business’ cloud solution anywhere in Quebec, Montreal, Montreal
South Shore, Laval and more!
Questions?
If you want to know more about our computer technical support service for your small business, our prices or our
other services, we invite you to contact us through our technical support, by email, by
phone or by sending us a help form. Our team will be pleased to answer your request as soon as possible.
